FAQ
  • What is the Maersk Press Site?

    Maersk has partnered with Synaptic Digital to bring you a one-of-a-kind multimedia news site. The Maersk Press Site is your source for Maersk news. You can stay up to date as it happens with key news releases for events, products, and all things Maersk. Connect with interest-specific live RSS feeds and take advantage of free, high quality multimedia content for download.

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  • Why is some content showcased in an All Media Panel that appears over the page while clicking other content takes me to a new page?

    For each story in the Maersk Press Site, we've chosen the best option to showcase the information and multimedia content within it. Usually, stories with a lot of information (supporting text, multilingual press releases, supporting documents, etc.) are shown on their own page so that you can get a full and detailed view of what is available. Stories that consist of mostly multimedia content are better displayed in the All Media Panel.

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  • I am interested in a piece of content in the Maersk Press Site. What are some of the ways that I can fully experience it?

    When the All Media Panel showcases a piece of content, it offers you a full range of viewing options, complete with a full screen option and a slideshow capability for images. You can even move your mouse over the player window to browse through related content in different types of media.

    In addition to these features, you will see one or more options to interact with the currently featured content. These options are listed here with a brief description of what they do.

    1. Download it | Click "Download", tell us a bit about yourself, and then go ahead and download the available content in your preferred file format(s).
    2. Get more info | Click "More Info" to learn more about the content and see related media. You can even print the shotlist/info sheet directly from.
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  • What is RSS and how can I use it?

    RSS feeds deliver you real-time information on the topics you are interested in. With the Maersk Press Site site, the RSS feeds will provide you with late breaking stories and brand new content for the topics and sections on the site. The best part is, YOU choose the topics that YOU want to follow and our feeds will bring it to you as it happens. Simply click the RSS button ([RSS button]) on any section and select from one of the various subscription options.

    We offer options to let you automatically subscribe to a feed via the Google Reader, your Yahoo home page, and MSN RSS Reader:
    buttons
    Alternatively, you can copy the feed url from the field

    or click the XML button to access the xml directly for ingestion to via most other newsreaders or "aggregators".

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  • Why do I see this button when I click a piece of content to showcase it?

    Adobe Flash Player

    Seeing this button just means that you don't have the required Flash player plugin installed in your browser. Clicking this button will guide you to the trusted AdobeTM site where you can follow simple steps to install the plugin.

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  • How can I access broadcast quality video?

    All stories on the News Stream will indicate both the quantity and available formats (streaming, SD and HD) of the video files available. If you'd like to view ONLY the broadcast quality video files available on the site, you do so simply by clicking on "LOOKING FOR BROADCAST QUALITY VIDEO?" on the News Stream Home page. Alternatively, if you click on "Advanced Search" at the top of the right-hand navigation panel, you can specify which Video formats you'd like to search for in the "ARTICLES CONTAINING" search control box.

    Asset Bar

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  • How do I download files?

    Click on the piece of content you would like to download. This will open the All Media Panel which will feature the selected content. Click the "Download" button, tell us a bit about yourself, and then go ahead and click one of the available file format(s). This will activate the Synaptic Digital Download Queue and start your download.

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  • What is the Synaptic Digital Download Queue?

    The Synaptic Digital Download Queue organizes all the files you download from any site powered by Synaptic Digital. For every download, it will list the asset title, the file name and size, the source domain, and the date. The Download Queue will keep a history of your downloads until you click CLEAR ALL IN QUEUE or remove them individually by clicking close.

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  • How do I access the Download Queue?

    The Download Queue window will appear every time you download a video, image, or audio file from any site powered by Synaptic Digital.

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  • What is the Synaptic Digital Queue Manager plug-in?

    The Synaptic Digital Queue Manager plug-in is an add-on to your Download Queue that offers powerful controls over downloads including pause and resume. Pausing and resuming downloads is particularly useful to users with inconsistent connections as any interrupted download can resume once connection is restored. Similarly, users can easily prioritize bandwidth for a download by pausing others that are running at that time. The Queue Manager displays the time remaining before completion as well as download transfer rates. The Queue Manager will keep a history of your downloads until you click CLEAR COMPLETE as described below.

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  • What can I do with the Queue Manager plug-in?

    In addition to keeping information about all of your downloads in one place, the Queue manager plug-in adds the following features to the Download Queue:

    • PAUSE ALL: Use this option to pause all active downloads..

    • RESUME ALL: This feature resumes all paused downloads.

    • CLEAR COMPLETE: If you'd like to remove the records of all completed or cancelled downloads, click the CLEAR COMPLETE button on the top control bar.

    • Open the file: When a download has finished, you can double-click on the file to open it.

    • Pause pause : You can pause an individual download that is currently being downloaded by clicking the Pause button
    beside the file. Pausing a download allows you to give priority and bandwidth to other downloads so they can complete sooner.

    • Cancel close : This feature allows you to interrupt and cancel downloading for a specific file.


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  • How do I get the Queue Manager plug-in?

    Click “DOWNLOAD NOW” in the Download Queue’s footer:

    Image 1

    This will take you through the Queue Manager plug-in install process as described below.

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  • What are the system requirements for the Queue Manager plug-in?

    Operating systems:

    • Windows Server 2003 (32-bit)
    • Windows Server 2008 (64-bit)
    • Windows XP 32-bit (SP2 and SP3)
    • Windows Vista 32-bit (SP1 and SP2)
    • Windows XP 64-bit
    • Windows Vista 64-bit
    • Windows 7
    • Mac OS X 10.5+, 10.6

    Browsers:

    • Internet Explorer 6, 7, 8
    • Firefox 2.x, 3.x (tested up to 3.5)
    • Safari on Mac OS (tested up to 3.1.2)
    • Google Chrome (tested up to 1.0)

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  • How do I install the Queue Manager plug-in?

    Select your browser / operating system combination from the list below for help on how to install the Queue Manager plug-in.

    Internet Explorer / Windows
    Firefox / Windows
    Google Chrome / Windows
    Safari / Windows
    Safari / Mac OSX
    Firefox / Mac OSX


    Installation on Internet Explorer / Windows


    Step 1: After clicking the link to install the Queue Manager plug-in, you will see this dialogue window:

    Image 1

    Step 2: . After clicking "Save", the Internet Explorer Download window will appear. Once the file is completely downloaded, Click "Run":

    Image 1

    Step 3: When asked, click "Yes" to allow the program to be installed.

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    Follow the on-screen directions from the installer to complete installation. When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Firefox / Windows


    Step 1: After clicking the link to install the Queue Manager plug-in, you will see this dialogue window:

    Image 1

    Step 2: After clicking "Save File", the Firefox Downloads window will appear. Once the file is completely downloaded, double-click it to start the Installer.

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    Step 3: Clicking "Run" will begin the process.

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    Step 4: When asked, click "Yes" to allow the program to be installed.

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    Follow the on-screen directions from the installer to complete installation. When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Google Chrome / Windows

    Step 1: After clicking the link to install the Queue Manager plug-in, this message will appear at the bottom left corner of your window.

    Image 1

    Step 2: After clicking "Save", the file will download. Once it has completed, you'll see the file ready for you to access. Click on the name of the file to begin the installation."

    Image 1

    Step 3: Clicking "Run" will begin the install process.

    Image 1

    Step 4: Click "Yes" to allow the program to be installed.

    Image 1

    Follow the on-screen directions from the installer to complete installation. When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Safari / Windows

    Step 1: After clicking the link to install the Queue Manager plug-in, you will see this dialogue window:

    Image 1

    Step 2: Click "Run". You will see the security dialog asking if you'd like to run the file:

    Image 1

    Step 3: Click "Yes" to allow the program to be installed.

    Image 1

    Follow the on-screen directions from the installer to complete installation. When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Safari / Mac OSX

    Step 1: After clicking the link to install the Download Queue plug-in, the Safari Downloads window will appear:

    Image 1

    Step 2: Once the file is completely downloaded, double-click it to start the Installer.

    Image 1

    Step 3: When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Firefox / Mac OSX

    Step 1: After clicking the link to install the Queue Manager, you will see this dialogue window:

    Image 1

    Step 2: After selecting "Save File" and clicking "OK", the Firefox Downloads window will appear:

    Image 1

    Step 3: Once the file is completely downloaded, double-click it to open the Installer package.

    Image 1

    Step 4: Double-click the file to start the Installer and click "Install" to begin.

    Image 1

    When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

    Installation on Chrome / Mac OSX

    Step 1: After clicking the link to install the Queue Manager plug-in, this message will appear at the bottom left corner of your window.>

    Image 1

    Step 2: After clicking "Save", the file will download. Once it has completed, you'll see the installer package ready to access. Click on the name of the file to open it.

    Image 1

    Step 3:In the package, double click in the installer:

    Image 1

    Step 4: Click "Install" to begin the process:/>

    Image 1

    When installation completes, the enhanced Download Queue will open in your browser window and your first file will start downloading.

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  • What if the Queue Manager plug-in installs, but the file I want to download never starts?

    You will know that the Download Manager has installed correctly when you are prompted for a location to save the file you originally wanted to download. If this does not happen, do the following:

    1. Navigate back to the desired file in your browser and download the file again.
    2. Leave the browser window open until the download successfully completes.
    3. If the download fails a second time, contact us for help.

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  • What if the Download Manager installs and the download starts, but it pauses or hangs up?

    Try the following:

    1. Uninstall the Download manager (links to the section below)
    2. Delete the Resume Download shortcut from the desktop, if it's there.
    3. Navigate to the folder where you saved the application's files and delete any temporary files ending in ".part".
    4. Go back and again click to download your desired media file.
    5. Go through the steps to reinstall the Download Manager.
    6. Leave the Download Manager window open until the download successfully completes

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  • How do I uninstall the Queue Manager plug-in?

  • • Windows XP:Choose Start > Control Panel > Add Or Remove Programs. Select "Akamai NetSession Interface" and click Remove.
    • Windows Vista/Windows 7:  Choose Start > Control Panel > Programs > Programs And Features. Select "Akamai NetSession Interface" and click Uninstall.
    • Mac OS: Drag the Queue Manager plug-in from the Applications folder to the Trash.


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  • How do I get further help with the Queue Manager?

    Still have questions or need some help? Please contact us and we'll be in touch as soon as we can.

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  • My browsers Javascript is Disabled. How do I Enable it?

    Maersk Global Media Centre requires java script to be enabled in order to function properly. In order to enable Javascript please follow Link

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